nM
nthabiseng M
1 reviews | Active since Jul 2011
27 Jul 2015, 10:31
deduction for cancelled policy
I called to cancel a policy on 15 july, was told to send an email to cancellations, I sent it and sent it again last week because there was no response, I still haven't heard anything, instead I got a double deduction yesterday for the same policy.
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1Life's replyOfficial
28 Jul 2015, 10:23Hello thutu,
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you and the matter has since been resolved.
As per our discussion, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
The refund has been processed and the funds will be in your account by no later than 14 August 2015.
We're sorry to lose you as a client and for any inconvenience that this might have caused.
Should you wish to discuss this matter further, kindly contact our Resolutions Department on ***.
Kinds regards,
Resolutions Team.
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you and the matter has since been resolved.
As per our discussion, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
The refund has been processed and the funds will be in your account by no later than 14 August 2015.
We're sorry to lose you as a client and for any inconvenience that this might have caused.
Should you wish to discuss this matter further, kindly contact our Resolutions Department on ***.
Kinds regards,
Resolutions Team.
1Life's reply28 Jul 2015, 10:23
Official
Hello thutu,
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you and the matter has since been resolved.
As per our discussion, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
The refund has been processed and the funds will be in your account by no later than 14 August 2015.
We're sorry to lose you as a client and for any inconvenience that this might have caused.
Should you wish to discuss this matter further, kindly contact our Resolutions Department on ***.
Kinds regards,
Resolutions Team.
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you and the matter has since been resolved.
As per our discussion, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
The refund has been processed and the funds will be in your account by no later than 14 August 2015.
We're sorry to lose you as a client and for any inconvenience that this might have caused.
Should you wish to discuss this matter further, kindly contact our Resolutions Department on ***.
Kinds regards,
Resolutions Team.