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JustBe E
1 reviews | Active since Sept 2013
10 Mar 2015, 10:41
Deducting money for a cancelled policy
I had taken up life cover with you but cancelled within a week because I got it cheaper with another insurer. I got confirmation on 27 January that my policy was cancelled. I got a text message showing that you had deducted two premiums from my account. I tried to reverse the payment from my account but the way you set up your debit order does not allow me to reverse it. I sent you an email and I got an automated response saying that a friendly consultant would contact me within 24 hours. I am still waiting for the call and my money!
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1Life's replyOfficial
10 Mar 2015, 15:08Hello JustBeTrue,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has now been resolved.
As per the conversation you had, the refund was processed and the funds will be available in your account by no later than 16 March 2015.
We do apologise for any inconvenience that this might have caused, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please call our resolution Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has now been resolved.
As per the conversation you had, the refund was processed and the funds will be available in your account by no later than 16 March 2015.
We do apologise for any inconvenience that this might have caused, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please call our resolution Department on ***.
Yours sincerely
Kenan Angrik
1Life's reply10 Mar 2015, 15:08
Official
Hello JustBeTrue,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has now been resolved.
As per the conversation you had, the refund was processed and the funds will be available in your account by no later than 16 March 2015.
We do apologise for any inconvenience that this might have caused, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please call our resolution Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has now been resolved.
As per the conversation you had, the refund was processed and the funds will be available in your account by no later than 16 March 2015.
We do apologise for any inconvenience that this might have caused, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please call our resolution Department on ***.
Yours sincerely
Kenan Angrik