Debited the wrong account AGAIN after I changed the banking details

My payment for my funeral policy was unpaid at the end on January 2024. I immediately called 1 life change the banking details. I spoke a consultant who insured me that we will have cover for the 30 days and that my payment will go off my new account.

Again today 1Life debited my old account I now have to pay R150.00 return debit fee.