TV
Tanya V
1 reviews | Active since Jul 2016
05 Jul 2019, 15:39
Debit order still not deducted. No assistance from 1Life
I changed my banking details from NEDBANK to FNB. The 1st of July I notice that the debit order did not go off.
1. 2 July I send an email - the email was read my *** but no reply 2. 3 July I called the call centre - was informed that the debit order was loaded and fund were debited. I told the consultant that there was nothing debited from my account. I even confirmed the account. He then told me to wait 2 days and call back (I think he just wanted to get rid of me) 3. 5 July I send another email - once again the mail was read but nobody rep****.
Im very concerned as Im doing everything possible to resolve this. I know the funds were not debited from my account which will result in problems. Seems like 1Life just dont care.
To date Ive been so impressed with the service I received from 1life .... but this time Im very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
1Life's replyOfficial
08 Jul 2019, 11:41Good day Shannelle, We are very sorry for the poor service you have received. Thank you for bringing this matter to our attention, a consultant will contact you shortly for assistance. Kind regards, The 1Life Team.
1Life's reply08 Jul 2019, 11:41
Official
Good day Shannelle, We are very sorry for the poor service you have received. Thank you for bringing this matter to our attention, a consultant will contact you shortly for assistance. Kind regards, The 1Life Team.
TV
Tanya V's updateReviewer Update
08 Jul 2019, 14:55The information I received via email from 1life is incorrect. The consultant who assisted me did not have a bad Attitude - Im not happy with the fact that I'm struggling to get confirmation that my July premier was debited. The money was NOT deducted from my account. Today is the 8th and 5 emails later nobody seems to understand my concern.
Im going to try again - Im going to explain EVERYTHING AGAIN
1. I pay for 2 funeral policies (my policy and my fathers policy)
2. I changed my banking details from Nedbank to FNB (send an email like I always do)
3. My fathers policy was double debited on 14 June 2019 from the new banking details (im aware of this and dont have a problem with that - I completely understand the double debit.)
4. My policy WAS NOT DEBITED on the last day of the month from the new banking details I supp****.
5. 2 July I send an email informing 1 life that my account was not debited. (I received a read recipe BUT no reply)
6. Next day I called 1life and the consultant told me to wait 2 days
7. 5 July i send another email requesting feedback on the matter (Once again I received a read receipt but no reply)
8. 6 July I send another email
9. 8 July I get an email from 1life explaining to me why my fathers policy was double debited.
THE PROBLEM IS ON MY POLICY NOT MY FATHERS POLICY
Im going to try again - Im going to explain EVERYTHING AGAIN
1. I pay for 2 funeral policies (my policy and my fathers policy)
2. I changed my banking details from Nedbank to FNB (send an email like I always do)
3. My fathers policy was double debited on 14 June 2019 from the new banking details (im aware of this and dont have a problem with that - I completely understand the double debit.)
4. My policy WAS NOT DEBITED on the last day of the month from the new banking details I supp****.
5. 2 July I send an email informing 1 life that my account was not debited. (I received a read recipe BUT no reply)
6. Next day I called 1life and the consultant told me to wait 2 days
7. 5 July i send another email requesting feedback on the matter (Once again I received a read receipt but no reply)
8. 6 July I send another email
9. 8 July I get an email from 1life explaining to me why my fathers policy was double debited.
THE PROBLEM IS ON MY POLICY NOT MY FATHERS POLICY
TV
Tanya V's update08 Jul 2019, 14:55
Reviewer Update
The information I received via email from 1life is incorrect. The consultant who assisted me did not have a bad Attitude - Im not happy with the fact that I'm struggling to get confirmation that my July premier was debited. The money was NOT deducted from my account. Today is the 8th and 5 emails later nobody seems to understand my concern.
Im going to try again - Im going to explain EVERYTHING AGAIN
1. I pay for 2 funeral policies (my policy and my fathers policy)
2. I changed my banking details from Nedbank to FNB (send an email like I always do)
3. My fathers policy was double debited on 14 June 2019 from the new banking details (im aware of this and dont have a problem with that - I completely understand the double debit.)
4. My policy WAS NOT DEBITED on the last day of the month from the new banking details I supp****.
5. 2 July I send an email informing 1 life that my account was not debited. (I received a read recipe BUT no reply)
6. Next day I called 1life and the consultant told me to wait 2 days
7. 5 July i send another email requesting feedback on the matter (Once again I received a read receipt but no reply)
8. 6 July I send another email
9. 8 July I get an email from 1life explaining to me why my fathers policy was double debited.
THE PROBLEM IS ON MY POLICY NOT MY FATHERS POLICY
Im going to try again - Im going to explain EVERYTHING AGAIN
1. I pay for 2 funeral policies (my policy and my fathers policy)
2. I changed my banking details from Nedbank to FNB (send an email like I always do)
3. My fathers policy was double debited on 14 June 2019 from the new banking details (im aware of this and dont have a problem with that - I completely understand the double debit.)
4. My policy WAS NOT DEBITED on the last day of the month from the new banking details I supp****.
5. 2 July I send an email informing 1 life that my account was not debited. (I received a read recipe BUT no reply)
6. Next day I called 1life and the consultant told me to wait 2 days
7. 5 July i send another email requesting feedback on the matter (Once again I received a read receipt but no reply)
8. 6 July I send another email
9. 8 July I get an email from 1life explaining to me why my fathers policy was double debited.
THE PROBLEM IS ON MY POLICY NOT MY FATHERS POLICY
TV
Tanya V's updateReviewer Update
17 Jul 2019, 09:06Problem still jot resolved. And now 1life cancelled my policy.
I did everything from my side to resolve this.
I did everything from my side to resolve this.
TV
Tanya V's update17 Jul 2019, 09:06
Reviewer Update
Problem still jot resolved. And now 1life cancelled my policy.
I did everything from my side to resolve this.
I did everything from my side to resolve this.