1 reviews | Active since May 2017
Debit order going off on the wrong date
I'm utterly dissapointed with your service.I made a complaint last month about a debit order going off on the 24th which resulted in unecessary bank charges and again this month same story.To cut the long story short,I'm cancelling my policy with you will no longer need your services.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, your deduction date has been amended to the 25th of every month as you requested.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, your deduction date has been amended to the 25th of every month as you requested.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.