JN
Julia N
1 reviews | Active since Mar 2016
07 Mar 2016, 00:01
Debit on incorrect date then lapse policy
This company does as it pleases then cancel ones policy without proper communication or channels being followed. <br> They debited my account on the wrong date,of reversed the payment because that was money for something else. On the correct date they didn't debit. . Next thing my policy is cancelled. This is totally unacceptable and I am so angry cause even the stupid call centre is unhelpful. . Bunch of amateurs! !!!
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1Life's replyOfficial
08 Mar 2016, 10:26Hello Boikanyo25,
Thank you for making us aware of your concerns.
A consultant has contacted you in order to address the matter directly.
As discussed, on the 21st January 2016 the premium for February 2016 was not received successfully. On the 26th February a non-payment letter was emailed in order to inform that a double deduction will be requested for the missed February premium and the premium due for March 2016, a copy of the email has been forwarded for your perusal.
The premiums were successfully collected and the policy was up to date, however, the March 2016 premium was reversed at the bank which returned as no authority to debit and that caused the policy to lapse.
Options were provided to reinstate the life insurance policy with immediate effect in the event that the premium for March 2016 was collected within 3 days or alternatively to debit on your selected deduction date in order to be covered from the 01st of April.
The policy remains cancelled as per your request.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you in order to address the matter directly.
As discussed, on the 21st January 2016 the premium for February 2016 was not received successfully. On the 26th February a non-payment letter was emailed in order to inform that a double deduction will be requested for the missed February premium and the premium due for March 2016, a copy of the email has been forwarded for your perusal.
The premiums were successfully collected and the policy was up to date, however, the March 2016 premium was reversed at the bank which returned as no authority to debit and that caused the policy to lapse.
Options were provided to reinstate the life insurance policy with immediate effect in the event that the premium for March 2016 was collected within 3 days or alternatively to debit on your selected deduction date in order to be covered from the 01st of April.
The policy remains cancelled as per your request.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
1Life's reply08 Mar 2016, 10:26
Official
Hello Boikanyo25,
Thank you for making us aware of your concerns.
A consultant has contacted you in order to address the matter directly.
As discussed, on the 21st January 2016 the premium for February 2016 was not received successfully. On the 26th February a non-payment letter was emailed in order to inform that a double deduction will be requested for the missed February premium and the premium due for March 2016, a copy of the email has been forwarded for your perusal.
The premiums were successfully collected and the policy was up to date, however, the March 2016 premium was reversed at the bank which returned as no authority to debit and that caused the policy to lapse.
Options were provided to reinstate the life insurance policy with immediate effect in the event that the premium for March 2016 was collected within 3 days or alternatively to debit on your selected deduction date in order to be covered from the 01st of April.
The policy remains cancelled as per your request.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you in order to address the matter directly.
As discussed, on the 21st January 2016 the premium for February 2016 was not received successfully. On the 26th February a non-payment letter was emailed in order to inform that a double deduction will be requested for the missed February premium and the premium due for March 2016, a copy of the email has been forwarded for your perusal.
The premiums were successfully collected and the policy was up to date, however, the March 2016 premium was reversed at the bank which returned as no authority to debit and that caused the policy to lapse.
Options were provided to reinstate the life insurance policy with immediate effect in the event that the premium for March 2016 was collected within 3 days or alternatively to debit on your selected deduction date in order to be covered from the 01st of April.
The policy remains cancelled as per your request.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.