1 reviews | Active since Aug 2015
DEBIT MY ACCOUNT AFTER I HAVE CANCELLED POLICY
GOOD DAY<br> <br> <br> TO WHOM IT MAY CONCERN<br> <br> <br> PLEASE BE ADVISED THAT I LA YIP HEREBY IS NOTIFYING YOU THAT I WANT IMMEDIATE CANCELLATION ON ALL THIS POLICIES WITH IMMEDIATE EFFECT.<br> <br> I CANNOT AFFORD TO MAKE PAYMENTS MEET. <br> <br> PLEASE DO RESPECT MY DECISION AND CANCEL ALL THE POLICIES. <br> <br> I AM A STAY HOME MOM AND NOT WORKING AT THE MOMENT. <br> <br> THE CONSULTANT EDWIN FORTUNE I NOTIFIED HIM BY EMAIL AND NEVER RESPONDED BACK TO ME. AS I SAID I CANNOT MAKE PAYMENTS. WHICH I WAITED FOR HIS CALL BACK SINCE THE TIME HE CALLED ME WHEN I MADE THE FIRST 1 CANCELLATION NOTIFICATION. <br> <br> THE SERVICE IS VERY BAD THAT NOW THAT YOU RENDERED TO ME AND IS UNHAPPY THEREFORE I NO LONGER WANT TO DEAL WITH YOU 1 LIFE DIRECT. <br> <br> COULD SOME PERSON CALL ME AND EXPLAIN TO ME WHY WASN'T MY POLICY CANCELLED. I HAVE SENT NUMEROUS EMAILS TO EDWIN AND CLIENT SERVICES AND NO ONE SEEMS TO RESPOND AND WHY WAIT 2 ****ING DAYS TO GET BACK. PATHETIC SERVICE AND DAY LIGHT ******* OF TAKING UNAUTHORIZED MONEY FROM MY BACK ACCOUNT.<br> <br> PATHETIC NO WAIT BEYOND PATHETIC NO WORDS TO DESCRIBE THIS TERRIBLE HORRIBLE SERVICE.<br> <br> 7 JULY 2015 FIRST CANCELLATION, 20 JULY 2015 2ND CANCELLATION. 8 AUGUST 3RD CANCELLATION . ****
Thank you for making us aware of the difficulty you have been experiencing while trying to cancel your policy.
A consultant has contacted you in order to address the matter directly.
As discussed, the policy has been cancelled as requested and no further premiums will be deducted. There was a delay in processing your initial cancellation request as we are currently working through excess emails. As stated, your initial cancellation request was forwarded in July; we will await confirmation thereof in order to query a refund. The matter regarding the consultant has been forwarded to the relevant manager and will be dealt with accordingly.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the difficulty you have been experiencing while trying to cancel your policy.
A consultant has contacted you in order to address the matter directly.
As discussed, the policy has been cancelled as requested and no further premiums will be deducted. There was a delay in processing your initial cancellation request as we are currently working through excess emails. As stated, your initial cancellation request was forwarded in July; we will await confirmation thereof in order to query a refund. The matter regarding the consultant has been forwarded to the relevant manager and will be dealt with accordingly.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.