ST
Sipho T
1 reviews | Active since Oct 2013
23 Sept 2015, 17:35
Debit date
Earlier this year I gave 1Life thumbs up for the good service they gave me but I guess that's what happened to so called \big companies"that what they do to lure you to their pockets. I have 2 life covers that I pay for every 20th of the months and it has been like that since 2012 but for some reason this company decided to debit my account on the 19th this month"
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1Life's replyOfficial
25 Sept 2015, 11:50Hello Mr Thango,
Thank you for making us aware of your concerns regarding your policies.
A consultant has contacted you in order to address the matter directly with you.
As discussed, on the 19th September 2015, there were erroneous deductions from your account; as a result charges were incurred. The requested documents were received which provided confirmation thereof and the incurred charges were refunded and should reflect in your account on or before the 1st October 2015.
We do apologise for the inconvenience that was caused with regard to this matter.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your concerns regarding your policies.
A consultant has contacted you in order to address the matter directly with you.
As discussed, on the 19th September 2015, there were erroneous deductions from your account; as a result charges were incurred. The requested documents were received which provided confirmation thereof and the incurred charges were refunded and should reflect in your account on or before the 1st October 2015.
We do apologise for the inconvenience that was caused with regard to this matter.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Best regards,
1Life's reply25 Sept 2015, 11:50
Official
Hello Mr Thango,
Thank you for making us aware of your concerns regarding your policies.
A consultant has contacted you in order to address the matter directly with you.
As discussed, on the 19th September 2015, there were erroneous deductions from your account; as a result charges were incurred. The requested documents were received which provided confirmation thereof and the incurred charges were refunded and should reflect in your account on or before the 1st October 2015.
We do apologise for the inconvenience that was caused with regard to this matter.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your concerns regarding your policies.
A consultant has contacted you in order to address the matter directly with you.
As discussed, on the 19th September 2015, there were erroneous deductions from your account; as a result charges were incurred. The requested documents were received which provided confirmation thereof and the incurred charges were refunded and should reflect in your account on or before the 1st October 2015.
We do apologise for the inconvenience that was caused with regard to this matter.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Best regards,