SB
Sylvia B

1 reviews | Active since Jun 2019

18 Jun 2019, 21:07

Death claim

Nkululeko Ntuli issued a life policy for my younger brother and made me a premium payer as my brother was unemployed and he called and **** to me that he spoke to my younger brother then I agreed to pay those premiums. Now my younger brother has passed away and 1life does not want to pay the benefits stated by Nkululeko Ntuli. I urge people to be careful when Nkululeko phone them and say they qualified for life insurance. The matter is now under review and will let you know of the outcome as the resolution team requested me to give them some time to investigate. I have the voice recordings and I'm willing to give them to anyone who can give assist me handling the matter as I don't want the refund of the premiums but the full cover amount as stipulated by Nkululeko Ntuli in the recording.

0
Replies (3)
1Life
1Life's reply19 Jun 2019, 11:25
Official
 Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

For any more queries regarding this, please contact our Resolutions Department on ***.

Kind regards
Resolutions Team 

Best regards,

SB
Sylvia B's update21 Jun 2019, 12:58
Reviewer Update
Hello Peter.
I got an email from the resolution department today informing me that "the information is being re - assessed"
SB
Sylvia B's update09 Jul 2019, 15:40
Reviewer Update
1life has reviewed the death claim they rejected. Mr Zaheed Desai confirmed telephonically this morning that they are now paying the claim in full. Thanks to FAIS, Hello Peter and the Twitter community for the support I received. I wouldn't make it alone.