LH
Lachelle H

1 reviews | Active since Sept 2019

27 Sept 2019, 15:04

Death benifit cancelled due to 'not going for HIV' test!!

After having a policy with 1Life for 11 years I get notified that the Death benefit on my policy has been suspended /cancelled due to me not going for an HIV test. Never was I notified that I had to go for any medical tests when applying all those years ago. After hearing this, I complained and agreed to go for the test and they agreed to re-instate my Death benefit. This was two months ago. I received a message in the last week to ask me to contact 1Life. The lady consultant I spoke to today, proceeded to tell me in order for them to re-instate my policy they need to do a new health questionnaire. My question to her was I app**** for this policy in 2008/9 which you agreed to and I have been paying for 11 years and now I have to in 2019 be re-evaluated for this benefit? She rep**** 'Yes'... After all these years, is this fair treatment of a consumer that have been nothing but loyalty. Very disappointed indeed, imagine my family had to find this out after my death. I have two young sons, who would then take care of them?

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Replies (1)
1Life
1Life's reply27 Sept 2019, 16:56
Official
Hi Lachelle,

Thank you for bringing this matter to our attention.
A resolutions officer will be in contact with you to try and resolve the matter.

Kind regards,
The 1Life Team.