Day light robery

Dear 1Life Team,

I hope this message finds you well. I am writing to formally express my dissatisfaction with the handling of my life and funeral cover policies. I have been a loyal customer since 2017, consistently making payments without fail. However, recent events have led to serious concerns about the management of my account.

To provide some context, I tragically lost the father of my children on January 3, 2023. This loss not only affected me emotionally, but also financially, as I lost half of the household income. Understandably, my policy lapsed during this difficult time, which I accept.

In September 2023, I was contacted by a 1Life agent regarding the reactivation of my policy, which I agreed to. However, despite this agreement, I did not receive any contract or documentation confirming the renewal of my policy. I followed up by email, requesting the necessary documents, but unfortunately, I received no response.

Now, I am seeking a refund for the cover I paid for in 2023, as it was the result of an error on your employee’s part, and I have not received the promised documents.

I have always been prompt with my payments and have trusted 1Life to handle my coverage. However, I am now extremely disappointed by the lack of communication and support I have received in resolving this issue. I kindly request that my refund be processed immediately.

Please confirm receipt of this complaint and provide me with an update on the status of my refund without further delay.

I expect a swift resolution to this matter.