Day light *******!!

This was the WORST customer experience ever. My late father had a funeral cover with 1Life, upon his passing on the 6th of September. 1Life gave us the run around to get the policy to pay out. The consultants and managers are *********** and ****** they delayed the payment on purpose with no valid reason, so they could still debit the account on the 25th of September and the 25th of October and we only received the payment in drips and drabs in two payments. We received the last payment on the 9th of November, after my brother called them to find out what the delay in paying the balance of the funeral policy months later! Their reply was shoking...they cannot " say how long we have to wait , we should just wait" ! We were scared to reverse the payments before receiving all the money because then they would come up with ********** clause so we don’t get the rest of the money.

There calls are recorded for nothing because no one even pick up this 2 month waiting period to process a FUNERAL COVER claim !! If you love your family members and want to give them a dignified burial DONT COVER them with 1Life.

1Life wont compensate you for waiting indefinitely nor for extra payments incurred to complete their more then ten ( 10) paged claim documents that one has to pay for to be completed by Public hospital and private doctors nor refund you for extra deductions made on policies.