Daildirect does not know what integrity means

I cancelled my onelife policy before the policy start date, debit order already processed.<br> After 23 days I contacted Daildirect regarding the refund. Agent told me that I need to request a refund in order for Daildirect to refund me.<br> I surely expected that the refund should have been done without any request from the client.<br> <br> Is this how Daildirect do business????<br> <div><br></div><div><em>(Supplier name changed from Dialdirect to 1Life by hellopeter.com)</em></div>