****** taking without giving

i have been a customer of 1 life for about 13 years give or take. I am discusted by their business conduct. I tried to increase my life policy at the beginning of May 2021. I phoned 1life to get this done and thought i did. However consultant that handled everything never phoned back like she said she would to finalise everything, i phoned again in June 2021 was told. They need my liver function results they will send me the form. I am still waiting still no form. Its almost end of June now. Now i tell you like i told the consultant there is nothing wrong with my liver if you send me the form i will go do the test.

This in my opinion has nothing to do with my liver i think its the fact that i am in my late fourties and have asthma. And we are in the mids of an pendemic that affects the respiratory system. That is the main reason why you dont want to increase my policy. You were aware that i have asthma when n firtst opened the policy and took my money for all these years without complaint. I am well within my rights to increase my cover. If you do not comply i will take this to the ombudsman. You can be sure of that i will not take this lying down does not matter how big or powerfull your company is. I will not be silenced i took out the cover to make provision for my loved ones and thats what i will do. How dare you!!!!