1 reviews | Active since Mar 2018
CONSULTANT OPENED A POLICY WITHOUT MY CONSENT
I have been with 1Life for almost 2 years now. I am a fulltime student. At the beginning of this year I received a call from a 1Life consultant. He told me that I qualify that my premium would decrease from R148 ,90 to R63.39. I was happy because that meant I would be saving. I repeatedly asked the guy are you sure that this means my premium would decrease he said yes. When it was the day for the debit orders I noticed that 1Life deducted the R148.90 and the R63,39 . I had to dispute this with my bank and had to incur charges. A while after that I was speaking to a guy called Bafana from 1Life. I explained to him that I was **** to by a 1Life consultant in believing that my premium would decrease, while in actual fact the guy had opened a life cover with that R63,39 that I was not even aware of. Bafana said he would look into it and listen to my conversation with the consultant. He got back to me and told me that yes I was telling truth about being **** to and misled. He told me that the necessary steps will be taken against the consultant. I am very angry with 1Life for the stress that I have to go through and is interfering with my studies.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you shortly.
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Kind regards
Resolutions Team
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team
