1 reviews | Active since Aug 2012
Consultant drop the phone in my ear
This morning at 08:08(precisely) a lady phoned me concerning my life insurance policy, she explained added benefits to me and as i was about to take those added benefits, i had a question, i didnt understand why she was telling me there was a fee when i thought she said it was free added benefits for Women in womens month. i asked her to explain what she meant as i didnt fully understand and with an attitude she hung up the phone in my ear.. i did want the extra cover because it did sound beneficial and i refuse to phone Auto and General back as i went through a whole process of questions with this lady all for her to hang up the phone. This is unacceptable and i want to take it further. <div><br></div><div><em>(Supplier name changed from Auto And General to 1Life by Hellopeter.com)</em></div>
We thank you for making us aware of your concerns.
We have been unsuccessful in our attempts to contact you in order to address the matter.
The call was retrieved and it has been determined that our All Women product was being offered, this product is separate from our life insurance policies. After explaining the policy information the consultant abruptly ended the call after she couldn't understand the questions you had raised.
The matter has been forwarded to the consultant's superiors and will be dealt with accordingly.
We would like to apologise for the manner in which you were addressed.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
We thank you for making us aware of your concerns.
We have been unsuccessful in our attempts to contact you in order to address the matter.
The call was retrieved and it has been determined that our All Women product was being offered, this product is separate from our life insurance policies. After explaining the policy information the consultant abruptly ended the call after she couldn't understand the questions you had raised.
The matter has been forwarded to the consultant's superiors and will be dealt with accordingly.
We would like to apologise for the manner in which you were addressed.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.