Conflicting outcomes for same query

<p>A week ago I spoke to Edward in the cancellations Dept to terminate my funeral policy. He processed the termination but told me to forward them an e-mail to confirm the cancellation. I also enquired about my first premium that had already been deducted and requested the payment of 1 Nov 16 to be refunded to me. Edward had no problem with the refund to me however, he told me that I should just go to my bank and ask them to reverse the payment and refund me the R407.00. The same day I sent my cancellation letter to cancellations and mentioned in the same letter that I would be returning the payment at my bank as I was advised by Edward. On 12/12/16 I was told by my bank that the payment could no longer be returned by the bank because it was past 32days and that I should contact 1Life for the refund. I spoke to Thulani in the cancellations who told me that the 1 premium I paid was not due to me as it covered me for a month. I beg to differ, clearly not what Edward told me and no one contacted me after receipt of my email in which I stated that I'll be approaching my bank for a refund. Three conflicting outcomes, it's unacceptable. I asked Thulani to speak to the manager, Fourd, but he was apparently busy and would phone me back. Please I've been around much longer to believe that the manager was busy and to believe that he would call me. I questioned Thulani on why the outcomes were different but he was adamant that whatever he was telling me that he was correct. Had that been the outcome the very first time I asked for a refund I wouldn't have queried it again. It would have been hard for me to accept but accept I would have, Thulani was also not interested in the date I sent the e-mail, he'd find it himself. Please tell me why three different responses to the same request. All I want is my refund of R407.00</p>