complaint

1life approached me and offered me a funeral cover that i couldnt refuse because of the benefits that they told me about. i had my own cover with a different institution, then i decided to open one for my Mom as a main beneficiary and my younger brother as an additional applicant. i then asked them to call my mom so that she can give them consent to make me a primary beneficiary since shes the one to authorize that. and they never did. i called them and asked them to do that again and still its not that. now my salary has been moved to the 20th and they dont know but im not sure if i can change the salary or rather cancel the policy so that i can have a new one with an institution that will be able to work with me.