Complaint Against Resolution Officer – Thabang Leshaba

Good day,

I am extremely dissatisfied with the conduct of Resolution Officer Thabang Leshaba. His manner of communication is rude and dismissive and shows a complete lack of email etiquette. It is unacceptable that someone in a resolution role responds to clients in this way.

I hereby request that my refund be processed within 24 hours. Failure to do so will only reinforce the poor service I have already experienced.

Furthermore, I will be logging a complaint regarding how you respond to your clients. I must highlight the contradiction in your communication: you admitted that the consultant’s wording may have unintentionally created the impression of benefits that were not accurate, and you also sent me an email stating, “Incorrect product information provided (Sales).” Yet now you claim that the consultant did not sell me a false product. This inconsistency is unacceptable.

To make matters worse, Mr. Leshaba responded to my email beginning with “firstly,” which is highly unprofessional and disrespectful in client correspondence.

Please also note that my colleagues will be cancelling their policies as well, due to the false information and misrepresentation of your product. Word of mouth is powerful, and the way clients are treated directly impacts the reputation and sustainability of your business.