COMPLAIN WHEN CLAIM FOR DEATH MEMBER

Policy number *** , My experience with 1life really disappointed me , I have a funeral cover with 1life where I have insured my family members, and upon claiming I was interrogated like a ********. The late Belinda Luyanda Nqobile Sosibo whom I covered with 1life may her soul rest in peace , even today I couldn't claim because I was told that I am not a family member, and that the child was not residing with me.

What made me angry the most is the rude consultant who told me that they first need to make investigation about the death of a child , and they need to call family members , hospitals, mortuary to verify my claim , why would I submit a claim if I didn't cover the person , and why am I being investigated when I need to claim, why am I being refused the money I have been paying for this long , where every month they deducted their monthly premium even after her death the premium was deducted. The information 1Life is telling me now was not at all mentioned even on their voice record why you've been tell when claiming,

I spoke with Lereko Tute and her Manager is Letima Nompumelelo very unprofessional , as for Lereko very rude would just drop the phone on me , I made numerous follow up with no luck even now I haven't heard from them .

What a bad service I received from 1life. I am still in shock and all I want is to submit this claim and cancel all policies with 1life as I have family members across KZN which I am responsible for and they are not living with me , so 1life you only cover those that live with you, and that information you only get it upon claiming. I don't wish for someone else to experience this terrible service I had with 1Life I thought im covering my family to the best and safe company but not.