LE
Lerato E
1 reviews | Active since Sept 2019
25 Sept 2019, 21:41
Complain about the claim of life policy
I'm so disappointed on the service I got from 1life the are good on doing follow up and the don't get to the decision on the claim. I made claim on 9 July even today they are still assessing the claim. Next week it will be the 7 th of October we still waiting for answers. Poor service we got there I will never apply for life policy.
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Replies (2)
1Life's replyOfficial
27 Sept 2019, 10:34Thank you for bringing this matter to our attention.
A resolutions consultant will be in touch shortly to discuss the matter further.
Kind regards
The Resolutions Team
A resolutions consultant will be in touch shortly to discuss the matter further.
Kind regards
The Resolutions Team
1Life's reply27 Sept 2019, 10:34
Official
Thank you for bringing this matter to our attention.
A resolutions consultant will be in touch shortly to discuss the matter further.
Kind regards
The Resolutions Team
A resolutions consultant will be in touch shortly to discuss the matter further.
Kind regards
The Resolutions Team
LE
Lerato E's updateReviewer Update
27 Sept 2019, 18:03I'm not happy with the feedback I got from the 1 Life. the moment I started doing the claim on 7July the request document to process the claim. If the policy lapse the where supposed to inform us from the beginning now the telling us stories saying the desease never paid his policy. I've requested the statement on the policy the consultant who called me refuse to send me statement. I how come the policy lapse without them notifying the client even sms notification or letter. Nop we didn't receive that. The sent letter say we need to make payment how can we paid policy for someone who passed away. I'm bit confused. The consultant instructed me to go to the desease bank and ask for the bank statement. Already the bank is frozen how can we request statement on frozen bank account. We only want to know the status of the claim. If it's declined the need to show us the proof on the statement that it.
LE
Lerato E's update27 Sept 2019, 18:03
Reviewer Update
I'm not happy with the feedback I got from the 1 Life. the moment I started doing the claim on 7July the request document to process the claim. If the policy lapse the where supposed to inform us from the beginning now the telling us stories saying the desease never paid his policy. I've requested the statement on the policy the consultant who called me refuse to send me statement. I how come the policy lapse without them notifying the client even sms notification or letter. Nop we didn't receive that. The sent letter say we need to make payment how can we paid policy for someone who passed away. I'm bit confused. The consultant instructed me to go to the desease bank and ask for the bank statement. Already the bank is frozen how can we request statement on frozen bank account. We only want to know the status of the claim. If it's declined the need to show us the proof on the statement that it.