1 reviews | Active since Aug 2014
Claim taking very long
<p>My father passed away on 26th August and he had a policy at 1Life. My mother sent through all the necessary claims documentation three weeks ago and we still have not received any feedback from 1Life. How long does it take to process a claim? Nobody is getting back to us and it's frustrating. </p>
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per your telephonic discussion your claim will be processed by Friday 28/10/2016.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per your telephonic discussion your claim will be processed by Friday 28/10/2016.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
I would like to thank Romano Marimuthu for his excellent service. He was very professional, polite and eager to assist. He called my mom with feedback everyday until the claim was sorted. We are very impressed.
I would like to thank Romano Marimuthu for his excellent service. He was very professional, polite and eager to assist. He called my mom with feedback everyday until the claim was sorted. We are very impressed.