AK
Abram K
1 reviews | Active since Jun 2012
25 Jan 2016, 08:35
Claim taking too long
I logged and sent the relevant documents to 1life on the 15th of January 2016 and called them almost everyday after wards.Everyday I am told that they will call me after half an hour and they never do.<br> <br> Well they did not specify that they will call after half of which hour,maybe year 2018 or beyond.<br> I thought the claim takes 24 hours to process or they should at least call you if there is any additional info. needed.
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1Life's replyOfficial
25 Jan 2016, 16:27Hello mogatosik@,
Thank you for bringing this matter to our attention.
We were informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that all the necessary documents were received and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused on your side.
Your sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that all the necessary documents were received and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused on your side.
Your sincerely
Resolutions Team.
1Life's reply25 Jan 2016, 16:27
Official
Hello mogatosik@,
Thank you for bringing this matter to our attention.
We were informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that all the necessary documents were received and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused on your side.
Your sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our claims assessors did contact you to discuss this matter.
As per the discussion you had, you were informed that all the necessary documents were received and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused on your side.
Your sincerely
Resolutions Team.