1 reviews | Active since Nov 2010
Claim rejected and policy cancelled
<br> I took a policy with 1Life some few years ago.In 2013 I was admitted in hospital.As I was covered for accident death only I decided to request a full life cover on which I was told to do an HIV test. Having done that I was informed of the Dread disease cover.Early this year I started experiencing pains which resulted into major operations .In the meantime I could not work .I submitted a claim in May as I had no income and undergoing treatment. I was calling them every 4 weeks after 3 months of submitting my claim. Every time I was told a different story.One was that the consultant who was assigned to my claim had resigned and a new one was processing my claim,seemingly she had to start from scratch.I found that odd as she had said the claim was almost finalised. 3 months ago I got an email asking for medical records dating before 2008. that is 8 years ago, I gave them those.. Last week after numerous calls I received a decision letter stating that my claim has been rejected due to lack of full disclosure. What irks me is, for 7 months i was paying the premiums while unemployed. Why did they take so long to finalise the claim and continue drawing the premiums.I feel cheated
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We are currently investigating this matter and feedback will be provided to you in due course.
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Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolution Department on ***.
Kind regards
Resolutions Team.
