Claim not processed

<p>I write this communiqué with great disappointment and displeasure regarding the pathetic service I’m getting from 1 Life. I have a R20 000 funeral cover and tombstone cover worth R5 000 with 1 Life, and my father passed away almost three years ago. The claim for R20 000 was processed and nothing for the tombstone.</p> <p>The company Granite Africa Tombstones (Pty) Ltd or Gratitude Holding which was apparently outsourced by 1 Life sent me back-and-forth regarding this issue. I’ve dealt with people like Thinus Swanepoel and Lourens Schlebusch who also sent me from pillar-to-post did nothing to ensure that I receive the service that I’m entitled to. I even called 1 Life to complain but they referred back to these guys that were not helpful. And recently I dealt with the lady called Joanre Eggers from Gratitude Holdings, we communicated well and she promised me that I will get the service I deserve and that all for nothing, cause she also was no help to me.</p> <p>Right now I’m extremely angry with 1 Life cause they should have followed up from their side to ensure that this company expedite the process. Three years is ridiculous for me to still await for 1 Life’s service. My family and I have arranged for the tombstone elsewhere, I don’t need their tombstone anymore. I want the money R 5000 (worth that tombstone). And just a caution to 1 Life that this is just a start; I can escalate this further and expose you for who you are if you don’t take immediate actions.</p> <p> </p> <p>Yours in discontent</p> <p>Richard Ndengane</p> <p>Id. No. 800 ********** 086</p> <p>Cell: ********** </p>