Claim not paid and complaints department personnel was rude

1life ngyawubonga, I forwarded a claim last year. december and they haven’t paid the claim yet and they said they are still investigating the claim… and if i want the number of that department they are refusing to give me the number and if i forward e complaint they are being rude to me and the complaint department personnel was very rude n didn’t want to give me his name and he just hanged up the phone while i called with my airtime… 1life are ****** ****mers… call lastwd for 13 minutes today the 25th of January from 8:42 to 8:55 …. I wont recommend 1life to anyone, and that white guy who is on claims department is very rude with poor client service, he just hannged up while i was speaking and **** said i refered to him as a ******** while inwas asking that why it takes this long n if it was me who died I wouldn’t have been buried by now