Claim - no feedback

I have a funeral cover with 1life n I covered my whole family, on the 10/11/15 I lost my grand mother then I logged a claim,, documents were requested & I send them, called to confirm if they received, I was given what's up no# to Send picture of the ID's deceased but till today there is no feedback, called several time but I get promises, I thought they will help me to rest my grany with dignity but i was wrong, i must look for another cover whom will care abt their clients not this.