Claim dragging for 3 weeks

<p>I registered a funeral claim on the 27th of Mach and submited all the documents the following day, the nice thing is that my calls at work are recorded, so i have a recording of when i called their company in February and March 2017, asking if i was covered and they gave assurity that i am, since this is a month to month cover. Unfortunatley from the 27th of March till today, my claim is still not yet finalised. I was told that Suenette, who was the assessor asigned, is on sick leave, and my claim was given to Kgabo, and on the 12th April 2017, when i tried to call kgabo, i was told that he said that he has nothing to say to me, because he was only given my claim this morning.</p>