Change policies when every they feel like it, and take what ever money they want

<p>So this is the service one can expect from #1Lifeinsurance. they called me to offer me a R1m life cover, which i agreed to. when they asked me if i still smoked, i rep**** back saying no i vape a 0% nicotine electric unit. so they said to me that they are till going to label me as a tobacco smoker WHICH IM NOT for 5 years now, andas the agent was fighting with me saying that there is nicotine in all vape units. shows you how much they know. but that is not the problem, the problem is that i had the R1m cover for 4 day which they charged me for at the end of the month. but my policy had changed 5 times with out me knowing it, and with out my consent. i have called in dozen times to resolve this matter and to why they have put me back on a R2ook and have not refunded me the over charge back. it has been 8 months i have been trying to resolve this matter with 1Life. Yesterday Wayne gave me his word that they will call me back in 10min, but i think his watch stopped cause im still waiting.*** #***service i have delt with managers and supervisors and still no luck. IF THIS IS THE SERVICE I GET WHEN IM ALIVE, WHAT IS MY FAMILY GOING TO HAVE TO GO THROUGH WHEN THEY WANT TO CLAIM ON MY POLICY!!!!!!!!!!!!!! Will it also be change to what ever they want so my family might only get R20???????? 1Life is a joke and corporate ********, i want my money bac****!!!!!!</p>