change of debit order

<p>in december i called your offices to change my debit date to the 15th as I was getting paid sooner. when i spoke to the guy i said to him that from january it needs to go back to the same debit date, being the 25th. this never happened. my account was debited on the 15th of jan and obviously there was no money. a few days ago i called in to change my account number and my debit date. this was before the 15th of Feb. for whatever reason, unbeknown to me, you guys tried to debit my account agian on the 15th of feb. the lady was suppose to email me documentation, which i only recieved today!!!! she also told me that there is no outstandign debits on my account. i also have the recordigns as i called from my work phone that records!!!this was two weeks ago people!</p> <p>now i talk to a guy who keeps on tellign me **** that does not answer my question!!!!</p> <p> </p> <p>what i want is hte following,</p> <p> </p> <p>bank charges for my feb and jan missed payments to be paid back</p> <p>my missed debtis for feb to be removed as I instructed for you guys only to take the prmeium on teh 25th</p> <p>my missed debits for jan to be removed as i was told that everything is up to date</p> <p> </p> <p>i have been a clietn for over 5 years now. i will move my insurance to another company shoudl you not comply</p>