CS
Catherine S

1 reviews | Active since Mar 2016

12 Mar 2016, 17:11

cancellation of policy

Lebogang thank you for your excellent service. However I am not impressed with 1 life insurance at all. What if Ihad to die of natural causes. That was the main reason for taking out life insurance in the first place but to find out 6 years later that you have been paying monthly premiums for something you didn't sign up for is really unsatisfying.my children would have suffered and for that i am really not impressed cos I sacrificed that money every month..I'm really not happy.

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Replies (1)
1Life
1Life's reply17 Mar 2016, 08:34
Official
Hello mizzcath,

Thank you for bringing this matter to our attention.

A consultant has contacted you in order to address the matter.

As discussed the matter is under investigation and feedback will be provided in due course.

We do apologise for the inconvenience that was caused.

Should you wish to discuss the matter further, please call our Resolutions Department on ***.

Kind Regards,
Resolutions Team.