1 reviews | Active since May 2011
Cancellation of Life Policy
On the 17th of January, I sent an email to 1Life to cancel my policy. I got an automated reply saying "Thank you for your Email. A friendly Client Services Consultant will respond to your request within24 Hours."
It's been a week later and the "friendly service consultant" has not called back. I really want to cancel the policy before the next debit order.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, your request has been processed as requested.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for making us aware of your concerns.
A consultant has contacted you and the matter has since been resolved.
As discussed, your request has been processed as requested.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.