AW
Aysha W
1 reviews | Active since Sept 2015
02 Sept 2015, 11:13
Cancellation
I waited and waited for feedback regarding my cancellation, but nothing. <br> Tuesday Aug 25, the same email was forwarded to [Email Removed]
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1Life's replyOfficial
03 Sept 2015, 14:41Hello Awalljee ,
Thank you for making us aware of the issues you have been facing.
Our attempts to contact you have been unsuccessful.
Kindly note, your request for cancellation has been actioned and the policies were cancelled on the 02nd September 2015, no further deductions will be made from your account. Kindly forward us a copy of your bank statement in order to further assist with the bank charges you have incurred.
We sincerely apologise for the inconvenience that was caused with regard to the delay in actioning your request.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the issues you have been facing.
Our attempts to contact you have been unsuccessful.
Kindly note, your request for cancellation has been actioned and the policies were cancelled on the 02nd September 2015, no further deductions will be made from your account. Kindly forward us a copy of your bank statement in order to further assist with the bank charges you have incurred.
We sincerely apologise for the inconvenience that was caused with regard to the delay in actioning your request.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Best regards,
1Life's reply03 Sept 2015, 14:41
Official
Hello Awalljee ,
Thank you for making us aware of the issues you have been facing.
Our attempts to contact you have been unsuccessful.
Kindly note, your request for cancellation has been actioned and the policies were cancelled on the 02nd September 2015, no further deductions will be made from your account. Kindly forward us a copy of your bank statement in order to further assist with the bank charges you have incurred.
We sincerely apologise for the inconvenience that was caused with regard to the delay in actioning your request.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the issues you have been facing.
Our attempts to contact you have been unsuccessful.
Kindly note, your request for cancellation has been actioned and the policies were cancelled on the 02nd September 2015, no further deductions will be made from your account. Kindly forward us a copy of your bank statement in order to further assist with the bank charges you have incurred.
We sincerely apologise for the inconvenience that was caused with regard to the delay in actioning your request.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Best regards,