Cancel with and play tags your it.

I trusted 1life till I received the worst service ever. At sales stage the made me feel so important and I trusted I will be taken care of. They sold me a product and changed it afterwards. I wasn't happy with the change so I cancelled my policy during my cooling off period. Since then I've been chasing after them for a refund. When I call the help line, I get given a run around and I get told to wait 5 - 7 days, that was since the 22 of Jan. When I call there contact center, I get given bad service by consultants who are not helpful. Ask them to put me through a manager who is not willing to help at the time, promise a call back in 2 hours, that was days ago.

I'm so confused and not sure what to or where to take this matter. Funny thing is that their sales department is still calling me to offer more products which makes me sick.

What poor service, disgusting.