1 reviews | Active since Jan 2012
Can't even change beneficiary details
<p>I am only resorting to HP because I have emailed 1life three times in the last month to change beneficiary details. It's not convenient for me to call during their hours so I emailed. Every time I received as message 'a friendly consultant will contact you in 24 hours'. Disgusting service that they cannot even respond to me. My life insurance should be with someone who cares. I don't want my family to have to deal with hem after I'm gone. </p>
Thank you for making us aware of the difficulties which you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the beneficiary details have been amended as per your request and an updated policy schedule has been emailed for confirmation thereof.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the difficulties which you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the beneficiary details have been amended as per your request and an updated policy schedule has been emailed for confirmation thereof.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.