Call centre people are misleading people in order

2011 i purchased a vehicle&i took insurance with 1st for women then 1 life people said since i have a cover with 1st for woman i qualify for a life cover at a lesser price,so then i took the policy,around 2013 i receive a call from 1 life saying i qualify for some benefits with a lesser amount &then i accepted the 3rd time i get a call 2015 July telling me they have another promotion about a cover that covers cancer so i accepted the offer of which the policy was going to be effective from august 2015 not knowing i am taking the 3rd policy, so when this 3rd policy debit order comes in i noticed that the money was debited twice with 2 different amounts, then i called in to find out whats going on to my surprise i have 3 policies with them, so i spoke with the consultant that im not aware was mislead, they must cancel the other last 2&give my money back since i thought its the same policy with extra benefits, then he said they will listen to recordings, the 3rd policy was cancelled and they confirmed it i wasn't informed and got my money&they said the other one its hard to retrieve recordings since it happened a while back, so they will let me know, but debit orders still come thru