MH
MEGAN H
1 reviews | Active since Nov 2012
20 Feb 2015, 15:43
Call Centre Effiency
I phoned Budget Customer Service to enquire why I was being charged for 2 policies. Phikolwethu Siyo was the operator helping me, and explained to me what the two policies were, and asked my reasoning of wanting to cancel one. <br> <br> He then explained to me, what the policy was about, and read through all the terms and conditions, what would happen if certain misfortunes had to happen to me. <br> <br> He was so patient with me and all my questions that I decided not to cancel my policy.<br> <br> Its so nice to have someone who is so good at their job for a change. Especially in the call centre industry.<br> <br> Well done Phikolwethu Siyo!!
Helpful (0)
Replies (1)0
Replies (1)
1Life's replyOfficial
20 Feb 2015, 16:10Hello MEEGZZN,
Thank you for taking the time to compliment Phikolwethu on the service you received from him.
We are happy to know that he was able to highlight the importance of your policy and ensuring that you understood what it entails.
1Life endeavors to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Phikolwethu and the 1Life Team.
Kind Regards,
Kenan Angrik.
Thank you for taking the time to compliment Phikolwethu on the service you received from him.
We are happy to know that he was able to highlight the importance of your policy and ensuring that you understood what it entails.
1Life endeavors to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Phikolwethu and the 1Life Team.
Kind Regards,
Kenan Angrik.
Best regards,
1Life's reply20 Feb 2015, 16:10
Official
Hello MEEGZZN,
Thank you for taking the time to compliment Phikolwethu on the service you received from him.
We are happy to know that he was able to highlight the importance of your policy and ensuring that you understood what it entails.
1Life endeavors to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Phikolwethu and the 1Life Team.
Kind Regards,
Kenan Angrik.
Thank you for taking the time to compliment Phikolwethu on the service you received from him.
We are happy to know that he was able to highlight the importance of your policy and ensuring that you understood what it entails.
1Life endeavors to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Phikolwethu and the 1Life Team.
Kind Regards,
Kenan Angrik.
Best regards,