Call Centre Agent Harrasment

<p>I would please like to begin proceedings for cancelling my cover with you.<br /><br />I've jus experienced one of the most terrible product offering calls from one of your call center agents, Kelsy. I would please like a copy of the phone call sent to me, ref number: ********** 54.</p> <p> </p> <p>The call started with all the usual niceties and friendly jokes about how I always pay my premiums on-time etc. It then got to a point where it was now time to offer me some death cover etc. Once I heard that, and based on the fact that I do not need it, I politely stopped Kelsy there and indicated that I would not be interested but thank you. I was met with a response of "you don't even know what I was going to say". This really riled me up. As a client, I have decided that I do not need the product and my decision should be respected. After voicing how I felt about being told that, I was met with, "well don't you want to make an informed decision??" <br /><br />I am quite capable of making decisions for my own well-being. However, it seems Budget was not one of them.<br /><br />Please contact me regarding the cancellation of the policy and the sending of the call voice recording.</p>