Call Back, Would be Nice

I have been a loyal customer for 4 years with 1Life, and been very happy, not any longer, in the last week, I sent 4 call back requests and 2 emails to client service excluding the one to the complaints department and am struggling to get someone to phone back. Out of all these requests, got one arrogant consultant who phoned, when I happened to be in the ladies room, and my mother answered and requested him to phone back, he told her I should phone him....excuse me, out of all the requests, i get one arrogant person (had few choice words, but would rather be kind) who cant bother to phone back when I am out of the ladies room. I am shocked, angry and disappointed in the service that I have received. Should either of the many forms of communication that I have submitted mean anything to my life insurance provider, I would actually really appreciate a call back.