MS
Musa S
1 reviews | Active since Aug 2015
03 Aug 2015, 11:42
Bill me after i have Cancelled my policy
Really don't get it, to be billed after you have cancelled your policy and worse billed 2 days before the agreed date as per the original contract.
Helpful (0)
Replies (1)0
Replies (1)
1Life's replyOfficial
03 Aug 2015, 16:20Hello simelaneh,
Thank you for affording us the opportunity to assist you with the complaint.
We did contact you and this matter has since been resolved.
As discussed, the refund has been processed and the funds will be available in your account by no later than 18 August 2015.
We are sorry to lose you as a client and apologise for any inconvenience that was caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Kind regards
Resolution Team.
Thank you for affording us the opportunity to assist you with the complaint.
We did contact you and this matter has since been resolved.
As discussed, the refund has been processed and the funds will be available in your account by no later than 18 August 2015.
We are sorry to lose you as a client and apologise for any inconvenience that was caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Kind regards
Resolution Team.
1Life's reply03 Aug 2015, 16:20
Official
Hello simelaneh,
Thank you for affording us the opportunity to assist you with the complaint.
We did contact you and this matter has since been resolved.
As discussed, the refund has been processed and the funds will be available in your account by no later than 18 August 2015.
We are sorry to lose you as a client and apologise for any inconvenience that was caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Kind regards
Resolution Team.
Thank you for affording us the opportunity to assist you with the complaint.
We did contact you and this matter has since been resolved.
As discussed, the refund has been processed and the funds will be available in your account by no later than 18 August 2015.
We are sorry to lose you as a client and apologise for any inconvenience that was caused.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Kind regards
Resolution Team.