Beyond disappointed and frustrated.

I have a credit life protection policy with 1 life which I took when I took a loan in 2018,I got retrenched in April and I registered my claim on the 24th of April 2020, today is the 1st of July and I'm still waiting for a response.

I was taken back and forth from the begging,they asked for 1 document after the other instead of asking for all the necessary documents at once so that this process could be easy for me,for the past 2 weeks I have been sending emails enquiring about the status of my claim and all I get is a silence treatment.

The last excuse I got was that they are waiting to get a confirmation from my employer ,I called my GM to ask if he was contacted at all and he said he was never contacted by anyone from 1life.

As you can imagine the frustration that comes with being retrenched and to be given such service by the very same people who are supposed to be helping you,it's completely frustrating and disappointing.