BV
Brenda V
1 reviews | Active since Nov 2014
02 Jun 2015, 21:15
\BEWARE"change policy without permission """
Took FULL life cover 8/2014 & another 4/2015. Did not know weight & height on capturing info. They changed policy from FULL to ACCIDENTAL cover till give my weight & height. I emailed info. \surprise"nothing changed back. On contacting them was told Bronchitis mentioned on 1st & Asthma on 2nd BUT nobody contacted me. I would still have been under the impression that I had FULL life cover. After pointing out & requesting implications on 1st policy not stating weight or height Told to consult Doctor to fill in form regarding the Bronchitis & Asthma. The Doctor wrote"
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1Life's replyOfficial
03 Jun 2015, 16:11Hello Brenda5,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, a call back was scheduled for tomorrow morning in order to address your query.
We do apologise for the inconvenience that was caused.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, a call back was scheduled for tomorrow morning in order to address your query.
We do apologise for the inconvenience that was caused.
Kind Regards,
Kenan Angrik.
1Life's reply03 Jun 2015, 16:11
Official
Hello Brenda5,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, a call back was scheduled for tomorrow morning in order to address your query.
We do apologise for the inconvenience that was caused.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, a call back was scheduled for tomorrow morning in order to address your query.
We do apologise for the inconvenience that was caused.
Kind Regards,
Kenan Angrik.