Below average customer experience!

I sent an email to 1Life on the 13th of February. It is the 28th today and I haven’t received any form of communication. Not even an email telling me that my issue is being looked at. I won’t even start with your USSD and WhatsApp platforms because those don’t work. Or they don’t work on my side. What does one need to do to be assisted? Is this the same treatment we will be getting when it is time to claim? I’m starting to regret having a funeral policy with you honestly.