1 reviews | Active since Jul 2010
Being billed on a cancelled policy
On the 13/11/2014 I was called by a Shereen Cassiem regarding an 'All Women Care Plan'. I agreed to take same out and was advised that I have 30 days within which I can cancel the policy. We agreed that my first debit date was to be the 02/01/2015. On the 26/11/2014 I emailed her to inform her that I will be cancelling the policy. However, I assume she works on commission and failed to act on my instruction which resulted in my account being debitted on the 02/01/2015 and the 02/02/2015. I have emailed her this week and copied [Email Removed] in but all I receive are automated responses advising me that a consultatnt shall contact me within 24 hours. Needless to say - a period exceeding 24 hours passed approximately 96 hours ago. I am not pleased at all and would like to be re-imbursed for the two premiums which were deducted in respect of a cancelled policy and to have the policy cancelled as per my email dated the 26/11/2014, which was forwarded to [Email Removed] This is in fact very disturbing, especially since I have vehicle insurance with Budget Insurance, who like 1life direct is also one of the companies launched by telesure. <div><br></div><div><em>(Supplier name changed from Telesure Group Services to 1Life by Hellopeter.com)</em></div>
Thank you for bringing this matter to our attention.
I was informed that one of our consultant did contact you and the matter is now resolved.
As per the conversation you had over the phone, your policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was also processed and the funds will be available in your account by no later than 23 February 2015.
We have forwarded your complaint to the consultants line manager to deal with this matter further.
We do apologise for any inconvenience that this matter might have caused, and we do hope that you were happy with the manner in which this complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultant did contact you and the matter is now resolved.
As per the conversation you had over the phone, your policy was cancelled and confirmation of cancellation was sent to you via email.
The refund was also processed and the funds will be available in your account by no later than 23 February 2015.
We have forwarded your complaint to the consultants line manager to deal with this matter further.
We do apologise for any inconvenience that this matter might have caused, and we do hope that you were happy with the manner in which this complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik