BECAUSE OF 1LIFE,MY FATHER WOULD STILL BE IN THE MORTUARY

Im generally not one to complain however this has been to much! My dad passed on March 2023, i put a claim for a pay now funeral benefit which is an added benefit to the life insurance policy, and that claim was declined because they said they had to review the entire claim as a whole, my question is had we not scrumbed up what little funds and we had( by the grace of God) to lay my dad to rest would my dad still be in a mortuary cold room even today( 31 May 2023).

Anyways, we proceeded to send all the documentation, then they further requested for more which was provided, they further even called my fathers family doctor to chat to her. Now they asking from a hospital file, mind you private hospitals dont just willy nilly hand you a hospital file. They said they can proceed without the file and I should have feedback within a week, lo and below the following Monday an email is sent that they have requested again for the file. My mom is still in mourning , she doesnt even stay in the province that my father was hospitalized in how is she suppose to get them the consent. I then decided to call the hopsital to find out what their comminication is and they said they will not give them a hospital file just like that, they need consent from the relevant party/parties before they can hand that over. Again the file is quite large because my dad was in ICU for almost two months then transferred to a step down facility where he passed on. Already my dads passing was extremely traumatizing to my entire family, but to now have to keep reliving all of this over and over again when you are doing constant follow ups is extremely frustrating.. control procedures are put in place to give you as the company comfort , i repeat YOU AS A COMPANY, not now to inconvenience the beneficiaries and traumatize them searching for documents and being keep on a string like this. Its unfair, its actually pretty inhumane.

My mom has a portfolio with them and will definitely be moving it very very soon. I will definitely be going on social media and to tell my story( even though i believe they dont really care) but it will make me feel better. We are also contemplating going the legal route and something has to change in this insurance company you cant keep doing this to people. Here is a direct quote from their website : PLEASE CHANGE THIS AND STOP MISLEADING PEOPLE "Qualified life claims take up to 10 days to pay out, once all the required paperwork is received." heres a link to further check : https://www.1life.co.za/call-me-back/life ( scroll to the bottom of the page where this is indicated, but please DONT REQUEST A CALL BACK)

Ill be on your social media every day discouraging to join, and directing them to hello peter just to see the reviews, and not the consultant reviews cause honestly they are selling and amended debit order errors, what people are interested in is the claims process, i will be making that VERY CLEAR. 1Life please dont bother with the automated responses sent, my complaint is also very lodged on your system, not like they will do anything about it, but please dont bother responding here and hiding it from the public.