BAD SERVICE - Unauthorised debit order and no response

This is the 2nd time that I am posting a complaint on hellopeter. My policy was finally cancelled, but my enquiry regarding the unauthorised debit order and refund thereof has never been answered. I have send 3 emails with all the proof of policy cancellations to Linda Maseko. Last message received from her was Saturday 07 July 2018. She claimed that 1Life never received written proof of my cancellation request and on Monday 09 July 2018 I send all my proof to her and suggested that she also listen to the telephone recording on the 14th of June 2018. (Date of cancellation). I have only received automated email responses and I even emailed the complaints department with no success. Emails regarding my debit order refund was sent on 09 July, 12 July and 16 July 2018. I have instructed policy cancellation on 14 June 2018. Debit order went off on 02 July 2018. This is very poor service. I will not recommend 1Life to anyone.