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Sharon W

1 reviews | Active since Sept 2017

27 Oct 2017, 13:45

Bad service no feedback what so ever.

Yet a week later still no response. This is bad services... after i had to phone once more all empty promises... decently not recommending and cancelling my policy i took out again.

0
Replies (4)
1Life
1Life's reply27 Oct 2017, 14:59
Official

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

For any more queries regarding this, please contact our Resolutions Department via email on ***

Kind regards
Resolutions Team

1Life
1Life's reply30 Oct 2017, 16:03
Official

Thank you for bringing this matter to our attention.

A consultant has contacted you already with feedback and we will be contacting you once again once the matter has been finalized.

For any more queries regarding this, please contact our Resolutions Department on ***.

Yours sincerely
Resolutions Team.

1Life
1Life's reply01 Nov 2017, 09:18
Official

Thank you for making us aware of your concerns.

A consultant has contacted you and the matter has since been resolved.

We do apologise for any inconvenience that this matter has caused.

Should you wish to discuss this matter further, please contact our Resolutions Department via email on *** .

Yours sincerely
Resolutions Team.

SW
Sharon W's update01 Nov 2017, 09:35
Reviewer Update
Thanks for the good service.. at complaints department... the do seem to make sure you get feedback... quickly and easily.