MP
Marina P
1 reviews | Active since Apr 2019
10 Apr 2019, 14:44
BAD Service Delivery by 1Life
I sent a cancellation email to ********** date: Oct 17, 2018, 6:29 AM to date I've had no reply. I tried several times to phone customer care which just never gets answered. I've requested a call back which also did not happen. it is now 7 months later and the debit orders just keep going off. How do I cancel this and get all my premiums back for the past 7 months? you are quick to help in the start of the policy but ignore me when i want to cancel ???
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Replies (2)
1Life's replyOfficial
10 Apr 2019, 14:56 Good day
Thank you for bringing this matter to our attention. A Resolutions Officer will contact you to resolve.
Kind regards
The Resolutions Team
Thank you for bringing this matter to our attention. A Resolutions Officer will contact you to resolve.
Kind regards
The Resolutions Team
1Life's reply10 Apr 2019, 14:56
Official
Good day
Thank you for bringing this matter to our attention. A Resolutions Officer will contact you to resolve.
Kind regards
The Resolutions Team
Thank you for bringing this matter to our attention. A Resolutions Officer will contact you to resolve.
Kind regards
The Resolutions Team
MP
Marina P's updateReviewer Update
15 Apr 2019, 12:24I got a reply from Tracy who requested additional info from me which i provided same day (Thursday 11 April) and now they have gone quite again, I phone and they say she has already left or not available and when I leave messages for her to phone me back i get nothing.
MP
Marina P's update15 Apr 2019, 12:24
Reviewer Update
I got a reply from Tracy who requested additional info from me which i provided same day (Thursday 11 April) and now they have gone quite again, I phone and they say she has already left or not available and when I leave messages for her to phone me back i get nothing.