1 reviews | Active since May 2019
Bad service
Good day, 1Life
I have a serious problem regarding B3 Funerals, which is underwritten by 1Life.
My mother sadly passed away on 28 November 2024. After her passing, I contacted B3 to confirm if her funeral policy was still active. I was informed that she was not covered, which left me in a very difficult position during an already painful time.
As a result, I had to pay for her funeral in full using my own money and went ahead with another funeral undertaker. Then in March 2025, I discovered — to my shock — that my mother was actually still covered under the funeral policy.
Now, I am trying to get a refund for the premiums paid from November to date, since I was misinformed and ended up carrying the funeral costs myself. However, I’ve been told that I’ll only receive my refund after six months, which is completely unacceptable.
What kind of service is this? I trusted your company to assist during such a time, and instead, I was given incorrect information that caused both emotional and financial stress. I need this matter resolved urgently and fairly.
Good day, 1Life
I have a serious problem regarding B3 Funerals, which is underwritten by 1Life.
My mother sadly passed away on 28 November 2024. After her passing, I contacted B3 to confirm if her funeral policy was still active. I was informed that she was not covered, which left me in a very difficult position during an already painful time.
As a result, I had to pay for her funeral in full using my own money and went ahead with another funeral undertaker. Then in March 2025, I discovered — to my shock — that my mother was actually still covered under the funeral policy.
Now, I am trying to get a refund for the premiums paid from November to date, since I was misinformed and ended up carrying the funeral costs myself. However, I’ve been told that I’ll only receive my refund after six months, which is completely unacceptable.
What kind of service is this? I trusted your company to assist during such a time, and instead, I was given incorrect information that caused both emotional and financial stress. I need this matter resolved urgently and fairly. i am still waiting for the call
Good day, 1Life
I have a serious problem regarding B3 Funerals, which is underwritten by 1Life.
My mother sadly passed away on 28 November 2024. After her passing, I contacted B3 to confirm if her funeral policy was still active. I was informed that she was not covered, which left me in a very difficult position during an already painful time.
As a result, I had to pay for her funeral in full using my own money and went ahead with another funeral undertaker. Then in March 2025, I discovered — to my shock — that my mother was actually still covered under the funeral policy.
Now, I am trying to get a refund for the premiums paid from November to date, since I was misinformed and ended up carrying the funeral costs myself. However, I’ve been told that I’ll only receive my refund after six months, which is completely unacceptable.
What kind of service is this? I trusted your company to assist during such a time, and instead, I was given incorrect information that caused both emotional and financial stress. I need this matter resolved urgently and fairly. i am still waiting for the call