Bad service

This is my second hellopeter complain, 1life im not happy with your service at all, i told Winnie that im going to cancel and she didnt believe me, kindly cancel my policy ********** 0 from inception. I sent emails to Elvis in Jan 2018 but still no response. Elvis told me that someone deleted my emails and sales lady didnt request blood test to be done on my policy. Kindly cancel my policy from inception due to your bad service and refund me asap!!!